Frequently Asked Questions
In most cases, we are able to build your company a brand new site in as little as 20 business days after signing up and completing our Welcome Kit! This assumes you are able to work with us in getting images, logos, and any copy (text) content over to us. We are all about saving time and getting your company’s new site launched as fast as possible!
For Website Packages and Support Plans, your first monthly or annual payment is required to begin work. For all custom projects, a deposit of 50% of the total project cost is required to start work.
Our Starter Package includes:
Visit virtuallymade.com/packages for more info.
If your website was built on the WordPress platform, your site is eligible for all of our services. If your site was built on another platform, contact us to discuss the benefits of WordPress.
No. Please ask us about our preferred email providers and your options for domain-specific email accounts.
We have montly and annual payment options for website packages. See virtuallymade.com/packages for more info. Custom projects are subject to the agreed upon terms. We offer a 20% discount on website package and support plan renewals. We also offer a 50% discount on your second website with us. Please contact us for more info.
You will receive an invoice for your first payment (packages and support plans) or the initial deposit (custom projects). Upon successful payment, you will receive, the contract and scope of work documents to sign. After signing those documents, you will receive a Welcome Packet with further instructions on how to provide your website’s assets. These steps will need to be satisfied before any work on your website begins.
Please check your email for instructions on how to make your first payment. If you have any questions regarding working with us, please feel free to contact us. The contract is necessary to protect both of us in the unlikely event there is an issue that arises out of our business together.
Please make the first payment upon receipt of the invoice to ensure there is no delay to the start of your project.
Website packages require a 24-month agreement. This allows us the time and resources to provide you with a superior website product. In the unlikely event that you cancel prior to the completion of our 24-month agreement, your site will be scheduled for deletion within 2 weeks and you will not be responsible for future payments. We do not issue refunds for payments you already made on your website package. If you want to keep your website and move it to your own host, we will help you move your website and database for a buyout fee of 50% of the remaining balance of your 24-month agreement.
Note: Any client that completed a 24-month agreement is eligible for us to help move their website to another host for free as a one-time courtesy in the event the client cancels after completing their contract. If you renew for another 24 months, we give your website a complete redesign!
If you renew for another 24 months, we give your website a complete redesign along with a 20% renewal discount! Any client that completes a 24-month agreement is eligible for us to help move their website to another host for free as a one-time courtesy in the event the client cancels after completing their contract.
No. In order to provide your with a superior product and service, we utilize the absolute best in WordPress hosting. We stay up-to-date on the latest technology and you can trust that your site will be hosted on the very best options out there.
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